Shipping policy
Delivery Areas:
We currently deliver within the following London postcodes:
N1, E1, E2, EC1, EC2, WC2, E3, E5, E9, N4, N5, N16
Delivery Process
- All deliveries are fulfilled by third-party couriers.
- Delivery times are estimates and may vary due to seasonal demand, traffic, weather, or courier delays.
- While we assist in resolving delivery issues, Hana Flowers London Ltd cannot be held responsible for delays or issues caused by the courier.
Customer Responsibilities
- Provide accurate delivery details
- Ensure someone is available to receive the order
- Redelivery fees may apply if delivery fails due to incorrect information or no safe place
Collection
- Available from our location in Angel, Islington. Please contact for full address.
- Must be arranged in advance; customers must contact us to confirm date/time.
Cancellations & Changes
- Orders cannot be cancelled after preparation or dispatch.
- For future-dated orders, customers must contact us as soon as possible, with at least 5 days’ notice for cancellation or amendment.
Returns & Refunds
- Flowers are perishable goods; refunds are not available once delivered.
- If an order arrives damaged or incorrect, contact us within 24 hours with photographs. Replacement or partial refund may be offered at our discretion.